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Our Money Back Guarantee and Return Policy


Your satisfaction is important to us and is 100% Guaranteed. 

If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price excluding postage costs. Should your item however be faulty please call our Customer Service line or Email us so that we can arrange either a replacement or a full refund of your purchase price.

To call in your return or replacement request: Please phone 0203 455 7640 between 9:00 am to 5:00 PM  and you will be provided with full instructions.

To proceed with a return or replacement via email: Please email wispcsuk@buywisp.co.uk and in Subject Line type WISP RETURN or WISP REPLACEMENT Please include: Your Full Name and telephone number & Customer Order so that we can quickly assist with your query.